Terms and Conditions

Effective Date: February 20, 2025
Last Updated: February 20, 2025

Welcome to OYI•BOHO. These Terms and Conditions govern your use of our website www.oyi-boho.com and the purchase of our handmade, ethically crafted garments. By accessing this website and placing an order, you agree to comply with the terms outlined herein.

We encourage you to read these Terms and Conditions carefully before making a purchase. If you do not agree with any part of these terms, you should not proceed with an order.

1. Introduction

OYI•BOHO is a luxury bohemian fashion brand offering handcrafted dresses inspired by nature and mythology. Each piece is made with attention to detail, reflecting the spirit of bohemian freedom and elegance. Our commitment to sustainability ensures that every garment is crafted using eco-friendly materials such as organic cotton, bamboo fabric, hemp, and linen, allowing you to feel connected to nature while embracing timeless fashion.

This document outlines the rights and obligations of both OYI•BOHO and the customer when engaging in transactions through our website.

If you have any questions regarding these Terms and Conditions, please contact our customer support team:

📞 Phone: +373 (79) 790006
💬 WhatsApp: +373 (79) 790006
🕙 Customer Support Hours: 10:00 AM – 10:00 PM GMT+2, 7 days a week

2. Order Processing & Payment

2.1 Placing an Order

• Orders are processed exclusively through our website www.oyi-boho.com.
• After placing an order, you will receive a confirmation email detailing your purchase.
• Your order is only confirmed once payment is successfully processed.

2.2 Payment Methods

We accept the following secure payment methods:

• Credit/Debit Cards: Visa, MasterCard, American Express
• PayPal
• Apple Pay & Google Pay
• Bank Transfers

2.3 Currency & Pricing

• All prices are listed in USD ($) unless otherwise stated.
• Prices include applicable taxes and customs duties where applicable.
• OYI•BOHO reserves the right to modify prices at any time without prior notice.

3. Shipping & Delivery

At OYI•BOHO, we take pride in delivering handcrafted garments worldwide. Please review our shipping terms carefully before placing your order.

3.1 Order Processing Time

• All orders are handmade and processed within 3-4 business days.
• Custom or pre-order items may require additional time; this will be communicated upon purchase.

3.2 Shipping Services & Estimated Delivery Times

We offer Standard and Express shipping options, with estimated delivery times varying by region:

3.3 Shipping Carriers

We work with reputable logistics providers to ensure secure deliveries, including:

• DHL, FedEx, UPS, Posta Moldovei

3.4 Tracking Your Order

• You will receive a tracking number via email once your order has been dispatched.
• Real-time tracking allows you to monitor your shipment’s progress.

3.5 Customs & Import Duties

• Customs duties and import taxes are included in the product price.
• OYI•BOHO is not responsible for customs-related delays once the package is in transit.

4. Returns, Exchanges & Order Cancellations

Due to the exclusive handmade nature of our garments, all sales are final. Please read our policies carefully before purchasing.

4.1 Return Policy

• We do not accept returns or exchanges for any reason, including sizing issues, as each piece is uniquely handcrafted.
• To ensure the correct fit, we highly recommend checking our size chart or contacting our customer support for guidance before placing an order.

4.2 Order Cancellations

• Orders may be canceled within 24 hours of placement.
• After 24 hours, the production process begins, and cancellations are no longer possible.

4.3 Damaged or Defective Items

In the unlikely event that you receive a defective or damaged item:

• You must contact us within 48 hours of receiving your order.
• We may require photographic evidence of the defect.
• If the damage is confirmed, we will offer a replacement or refund at our discretion.

5. Product Care & Quality Assurance

5.1 Handmade Quality Guarantee

• Each OYI•BOHO piece is crafted with attention to detail, ensuring that no two garments are exactly alike.
• Due to the nature of handmade garments, minor variations in color, stitching, and texture may occur and are not considered defects.

5.2 Care Instructions

To preserve the integrity of your garment, follow these care guidelines:

• Hand wash in cold water with mild detergent.
• Dry clean recommended for delicate fabrics.
• Air dry only; avoid machine drying.
• Store your garment in a cool, dry place.

6. Liability & Disclaimers

• OYI•BOHO is not liable for any package delays caused by external factors such as weather conditions, customs clearance, or courier issues.
• Once a package is marked as delivered, it is the customer’s responsibility to ensure its safe collection.

7. Intellectual Property Rights

• All content on www.oyi-boho.com, including images, designs, logos, and text, is the exclusive property of OYI•BOHO.
• Unauthorized reproduction, distribution, or commercial use of our content is strictly prohibited.

8. Privacy & Data Protection

• We value your privacy and do not share personal data with third parties except for the purpose of fulfilling your order (e.g., with shipping providers).
• Your information is securely stored and used only for customer service, order processing, and marketing updates (if subscribed).

9. Force Majeure

We are not responsible for delays or non-fulfillment of obligations due to unforeseen circumstances, including but not limited to:

• Natural disasters
• War or civil unrest
• Supply chain disruptions
• Government restrictions

10. Governing Law & Dispute Resolution

• These Terms and Conditions are governed by the laws of Moldova.
• Any disputes shall be settled through negotiation. If no resolution is reached, the matter shall be resolved in the courts of Moldova.

11. Contact Information

For inquiries, assistance, or custom orders, please contact us:

📞 Phone: +373 (79) 790006
💬 WhatsApp: +373 (79) 790006
🕙 Customer Support Hours: 10:00 AM – 10:00 PM GMT+2, 7 days a week

By using our website and making a purchase, you agree to these Terms and Conditions in their entirety.

OYI•BOHO – Timeless elegance, crafted for the modern goddess.

12. Company Legal Information
The following legal details of the company are provided for compliance and transparency purposes:

Company Name: Boho Group SRL

Fiscal Code: 1023600065766

Registered Address: Str. Busuiocesti 19 a.4, Chișinău, Moldova

13. Payment Methods
We accept the following payment methods for secure and convenient transactions:

• Visa
• MasterCard
• Paynet

By using these payment methods, customers acknowledge and agree to adhere to the secure payment protocols and conditions outlined by the respective payment providers.